flo is an AI agent that answers your email for you — in your voice, from your documents, on your rules. It works every hour you don't, and escalates the calls only a human should make.
Hi Sarah — rent is due on the 1st as usual. Per your lease, the grace period runs to the 5th, so no late fee applies if it clears by then. Anything else, just reply here.
What's inside
Other tools draft suggestions and wait for you. flo reads, decides, answers, and files the paperwork — then tells you what it did.
Write your rules in plain English — no flowcharts, no code. flo follows them with a discipline no human team can match at 600 emails a week.
Upload leases, policies, price lists, FAQs. flo reads them all and answers with your facts — citing exactly which document it pulled from. No generic AI waffle. No made-up answers.
Legal threats, emergencies, money disputes, a tenant on the edge — flo recognises the moments that need a human and hands them over with the full story attached. It never bluffs through a sensitive call.
"…water is coming through the ceiling…"
Notified by email · full thread + contact history attached
A tenant reports a fault and flo takes it from there — triages the issue, picks the right contractor, books them in, chases them up, and keeps the tenant posted. The only thing left on your desk is a number and an approve button.
"The boiler is making a rattling noise…" → triaged: Heating · Non-urgent
Availability requested, access arranged, tenant kept in the loop
Replace fan assembly · incl. parts & labour
Your total involvement: one tap
You decide how much rope flo gets — across the workspace or per conversation. Run it silent for a week and audit every draft. Then let it loose on the easy stuff. Then all of it.
And the rest of the desk
Tenants, applicants, leads — every sender matched to a contact with role and history. Unknown sender? flo holds the thread for one-click triage.
Open, escalated, resolved. Assign conversations, jump in with a manual reply mid-thread, and see exactly what flo said and why.
Every morning, flo writes you the story of your inbox: what came in, what it handled, what's waiting on a human. Read it in 60 seconds.
Every inbound, every reply, every escalation — logged to the contact's timeline. When there's a dispute, you have the receipts.
Tone, sign-off, persona — flo writes like your best team member on their best day, not like a chatbot.
Working-hours gates and natural delays, so replies land like a person wrote them — because one taught it to.
The math
A shared inbox quietly eats a full-time salary: reading, searching, re-typing the same twelve answers. flo does that shift — every shift — and never hands in notice.
Numbers reflect a typical lettings inbox at ~600 messages/week. Yours may be scarier.
Who it's for
Built for the meanest inbox in business — tenants, applicants, contractors, all expecting an answer yesterday. If it survives there, yours is easy.
Early access is rolling out in small batches. Leave your email to claim a spot — or talk to us about your team.
Prefer a conversation? Talk to sales